Express Flooring in Arizona
AKA: Express Home Services LLC
8028 N. 27th Ave., Phoenix, AZ 85051

We had done some research and decided to review the new Laminate floors that are all the rage these days. After pricing it out at the big Home Improvement stores, and looking at what it would take to install, we decided to give Express Flooring a try after seeing their add for 50% discounts.

Express Flooring does not have a showroom. The sales rep brings all the samples to you so you can compare them against your current color schemes. This was a feature that appealed to us.

After selecting the laminate we wanted, they set up an installation for 2 days later.

The installers showed up promptly and after ripping up the old vinyl floor, told us we had moisture on the concrete from when our dishwasher when bad and flooded six months ago. They told us we would not be able to have the floor installed until it was dry and they would not come back until Saturday. So for the next two days we had fans constantly running on the floor to dry it out.

On Saturday when the installer showed up, I expected them to get the floor done that day since there were two of them there, however after setting up the equipment the supervisor left his employee there and went to another job. The supervisor holds the contractor's license and I firmly believe the employee he left behind did not. Throughout the day I had to help his employee move stuff around just so he could continue the job.

By the end of the day it was apparent that the job was not going to be finished. Supervisor showed up with two other helpers and took the guy who was there earlier to another job. The supervisor told me they were going to run short of materials and would have to come back tomorrow to finish the job.

The following day Sunday, only the supervisor showed backup to finish the job. After a couple hours the supervisor finished what he could do and informed me that he could not tack the carpet down where it met the kitchen since he was not a carpet person and someone would come the following day Monday to do it. Following up on Monday I was informed that it would be another week until a Carpet repair person would come in to finish the job. As you can see from the pictures on the left, the carpet is not tacked down and is loose causing a tripping hazard. They also left the kitchen floor with a thick layer of dust and trashed the carpet by the floor with dust from cutting the laminate right next to the back door with it open. After they left we had to go to work doing a nice clean up to get the floor to look good.

I am extremely disappointed in the installation services of Express Flooring. The product itself, a Mohawk laminate, looks very close to real wood and does make the kitchen look a whole lot better. If only it was completed when they said it would have been and not given me the runaround on finishing the carpet I would be extremely happy.

It is my opinion they should not send out an installer who is not qualified to complete an entire job and the licensed contractor should remain on the job at all times and not be shuffling workers from job to job.

If you're looking to have your floor done fast I would not recommend Express Flooring.

UPDATE:
I need to also add that one week later when their carpet expert came out to finish the job, he did a good job and had it done in less than 30 minutes.If you don't mind Waiting a week or two, then they are probably as good as the next guy.